Plans & pricing
Use this AstroCarto help page to choose the access you need, understand a locked action, or find the right purchase-support route. Start with the output you want to keep: a map image, comparison cards, a complete report, an AI conversation, or reusable birth details. Current prices and included quantities are maintained on the pricing page.
Which offer should I compare for my task?
Write down the action, how often you need it, and what you want to save. An offer that covers one map download may meet a simple export task, while repeated place research can require city tools, complete reports, and AI usage. Choose around those concrete requirements rather than assuming that every paid offer has the same scope.
| Your intended task | Start with | Why this covers the task |
|---|---|---|
| Explore the core map and try the available city tools | Free access | You can start without purchasing. Check the remaining trial allowance before another city check or comparison. |
| Keep an HD image of my map | Starter, when offered at the map-download step | Its narrower map offer includes HD download and the offered planetary-line access. It does not include Personal Astrocartography Reports or unlimited city tools. Use Export maps & reports. |
| Check cities or compare a shortlist repeatedly | Pro | Pro includes unlimited city checks and comparison cards. This meets a recurring shortlist task; a complete written comparison is a separate output. See Free & paid access. |
| Generate complete Personal Astrocartography Reports | Pro for its included allowance; Ultimate for a larger allowance | Both include this report type. Choose according to the number of reports you need, and keep the accurate-time requirement separate. Follow Personal Report. |
| Study shared places, move timing, or planetary pairings | Pro | Pro and Ultimate include these complete workflows. Pro can cover these tasks without choosing Ultimate solely for access; each mode still has its own input requirements. Choose the workflow in Features. |
| Read the complete Find My Best Places result or generate a complete AI City Comparison Report | Ultimate | Current Ultimate includes complete discovery and comparison-report access; current Pro does not. A new comparison report also checks available AI credits. See the action conditions. |
| Keep the current AI conversation as a file | Pro | Both Pro and Ultimate include current-chat export; Starter's map offer does not. Export produces a TXT file of the conversation, not cloud history. Follow Download Chat. |
| Reopen supported AI conversations from cloud history | Ultimate | Cloud AI chat history is included in current Ultimate, separately from current-chat export. Confirm that the completed conversation has synced, then reopen it from AI Chat History. Read Saved data & results. |
| Work with more stored people, report generations, or AI usage than Pro includes | Ultimate | Ultimate has larger allowances in these separate units. Check which unit is actually insufficient rather than treating extra AI credits as extra report or person slots. |
These choices describe current offers for a new purchase. Check the included quantities before paying. If you already own an older order, its included access can differ from a current offer with the same name; use the account's access message and purchase details when investigating a mismatch.
For example, if your task is “compare these three cities and keep a complete written comparison,” Pro covers the comparison cards, while current Ultimate covers the complete comparison-report access. Keep the report's AI-credit requirement on the checklist as well. “Unlimited comparisons” alone does not cover that complete written report.
Open current prices and included allowances when you have that checklist. You do not need a new purchase to explore the core map or to resolve every sign-in, input, or missing-result problem.
For the included outputs and a worked task choice, read Starter or Pro before choosing an offer.
For complete reports, cloud chat history, and the specific increases over Pro, read Ultimate.
Why can I use one feature but not the next action?
A purchase, feature access, and remaining usage answer different questions. First name the blocked action, then use the action-by-action access guide.
| What needs checking | What it means | Next action |
|---|---|---|
| Account identity | The purchase or saved result may belong to a different sign-in | Return to the intended account before comparing access |
| Included feature | The offer may include comparison cards but not a complete report | Check that specific report or workflow |
| Usage unit | AI credits, Personal Report allowances, and stored people are separate | Read the number and unit named by the message; do not exchange one mentally for another |
| Input or status | An uncertain time or an unfinished report can prevent the intended next step | Correct the named input or reopen the report's status instead of buying again |
The paid-but-locked example follows a city comparison through these checks. It shows why sufficient AI credits cannot substitute for missing report access, and why report access alone does not cover an insufficient balance.
For a named usage limit, distinguish reports, profiles, and credits before choosing more access.
What should I check after a purchase?
Keep the transaction reference and the account you were using, then return to the action you bought access for. Check the payment outcome before retrying checkout. A checkout page being open is not a completed purchase, and a generated report is not the same record as a payment confirmation.
| Your situation | What to do first | Where to continue |
|---|---|---|
| Payment is still pending or the outcome is unclear | Check the checkout result and keep its reference; avoid buying again just to refresh the screen | Contact support if the status remains unclear |
| Payment succeeded but the action is still locked | Check account identity, the included action, and the usage message | Paid but still locked |
| My report was generated, but I cannot find it | Open My Astrology Reports in the account that generated it and check the report type and status | Find missing results |
| I found a chat or saved place, but expected a report | Check which object was actually saved | Saved data & results |
If you contact support, describe the blocked action and include the exact message, account email, and transaction reference when available. Do not send a password or full payment-card details. Support can investigate the records; this guide does not promise an automatic restoration or refund.
For payment status or a missing purchase, follow purchases and billing before paying again.
Where are the official purchase conditions?
Use the current Terms of Service for service conditions and the Refund Policy for refund terms. Read the policy relevant to your situation rather than assuming that an unused allowance, a failed generation, and a mistaken purchase follow the same outcome.
For an unresolved payment or access question, contact support. For learning the product after access is available, choose a task guide. If you want to try the free map first, generate your map.