Privacy Policy
Introduction
Welcome to AstroCarto. We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our website, services, or products.
Information We Collect
1. Information You Provide Directly
When you use our services, we may collect information you provide to us.
- Account Information: Your name, email address, avatar, and account details.
- Payment Information: Payment details handled through secure third-party processors such as Stripe.
- Contact Information: Messages or information you provide when contacting us.
- Subscription Information: Email address and preferences for mailing list subscriptions.
2. Information Collected Automatically
When you visit or use our services, we may automatically collect technical and usage information.
- Device Information: IP address, browser type, operating system, and device identifiers.
- Usage Data: Pages viewed, access times, and interactions with our services.
- Cookies and Similar Technologies: Cookies and related technologies that help us operate and improve the site.
How We Use Your Information
We use collected information for the following purposes:
- Providing Services: Managing accounts, processing transactions, providing support, and delivering site functionality.
- Improving Services: Understanding usage patterns, optimizing the user experience, and developing new features.
- Communication: Contacting you about your account, service changes, new features, or related products.
- Security: Detecting, preventing, and addressing fraud, abuse, and security issues.
- Marketing: Sending product updates or promotional information only when permitted or requested.
Information Sharing
We do not sell your personal information. We may share information only in limited circumstances.
- Service Providers: With providers who help us operate the service, including payment processing, cloud storage, and email delivery.
- Legal Requirements: When disclosure is required by law or needed to protect our rights, users, or systems.
Data Storage and Security
We use reasonable technical and organizational measures to protect personal information.
- Payment information is processed by secure third-party processors; we do not directly store complete card details.
- We use SSL/TLS encryption to protect data transmission.
- We regularly review our data collection, storage, processing, and security practices.
Your Rights and Choices
Depending on the laws that apply in your region, you may have the following rights.
- Access: Request a copy of personal information we hold about you.
- Correction: Update or correct inaccurate personal information.
- Deletion: Request deletion of personal information in certain circumstances.
- Objection and Restriction: Object to or limit certain processing activities.
- Data Portability: Request an electronic copy of information you provided to us.
Cookie Policy
We use cookies and similar technologies to operate the website, understand usage, improve performance, and provide a better user experience. You can control or delete cookies through your browser settings. Disabling certain cookies may affect your experience.
- Necessary Cookies: Required for basic website functionality, authentication, and session management.
- Analytics Cookies: Help us understand how visitors interact with the website.
- Advertising Cookies: May be used to display relevant advertisements where enabled.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we collected such information, contact us and we will take steps to delete it.
International Data Transfers
We may process and store personal information globally, including in countries outside your country of residence. We take appropriate measures to protect your information in those cases.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time. When significant changes are made, we will post the revised policy on our website and update the effective version.
Contact Us
If you have questions, comments, or requests about this Privacy Policy or our privacy practices, contact us through:
We will respond to your inquiry as soon as possible.
- Email: [email protected]